Terms of Service

1. Agreement and eligibility

By accessing or using the Services, creating an account, accepting an order, or clicking to agree, you accept these Terms and our Privacy Policy. If you use the Services for an organization, you represent that you have authority to bind it.

You must be at least 18 years old and legally capable of entering a contract. You may not use the Services if applicable law prohibits you from doing so. If you do not agree to these Terms, do not use the Services.

2. The Services

UnleashOS provides software and related services for pet-service businesses, including hosted websites, online booking, appointment management, customer and pet records, payment-provider support, communications, and reminders. Features may vary by plan, configuration, location, and availability. An order form, checkout page, or written proposal (an "Order") may contain additional commercial terms. If an Order conflicts with these Terms, the Order controls for that conflict.

We may improve or change the Services over time. We will not materially reduce the core functionality of a paid subscription during its then-current billing period without reasonable notice. Preview, beta, or experimental features are provided for evaluation, may change or end at any time, and may be subject to additional terms.

3. Accounts and authorized users

Customer is responsible for accurate registration and billing information, all use of its account, and the acts and omissions of its owners, staff, contractors, and other authorized users. Keep credentials confidential, assign access according to job responsibilities, and promptly remove access that is no longer needed. Notify us immediately at hello@unleashos.app if you suspect unauthorized access or a security incident involving the Services.

4. Customer Data

"Customer Data" means data, content, records, and materials submitted to the Services by or for Customer, including information about Customer's clients, pets, staff, services, appointments, and business operations. As between the parties, Customer retains its rights in Customer Data. Customer grants UnleashOS a non-exclusive, worldwide license to host, copy, transmit, display, and otherwise process Customer Data only as needed to provide, secure, support, and improve the Services; comply with law; and perform our obligations under these Terms.

Customer represents that it has all rights, notices, permissions, and legally valid consents needed for UnleashOS to process Customer Data as instructed. Customer is responsible for the accuracy and legality of Customer Data, responding to its own clients' privacy requests, configuring user access, and maintaining any copies or exports it requires. UnleashOS will process personal information as described in our Privacy Policy.

5. Fees, renewal, and cancellation

Subscription fees, billing intervals, included features, usage charges, and any implementation fees are stated in the applicable Order or on the pricing page at the time of purchase. Unless an Order says otherwise, subscriptions renew automatically for successive periods equal to the initial billing period until canceled.

Customer authorizes us and our payment provider to charge applicable fees, usage, taxes, and permitted adjustments to the payment method on file. Fees are due in U.S. dollars and are non-refundable except where required by law or expressly stated in an Order. Customer may cancel at any time; cancellation normally takes effect at the end of the current paid billing period. We may change future pricing with reasonable advance notice, but any written price-lock commitment in an Order will control.

6. Payments through the Services

Payment processing features are provided through third-party processors such as Stripe and may require a separate account and agreement with that provider. Card information is submitted directly to the payment provider. UnleashOS is not a bank, money transmitter, accounting firm, or tax adviser and does not guarantee that a payment, payout, refund, dispute, or chargeback will be completed. Customer is responsible for its prices, taxes, refund and cancellation policies, payment authorizations, and compliance with payment-provider rules.

7. SMS terms

Messages from UnleashOS

If you opt in verbally or in writing, UnleashOS may send appointment confirmations, reminders, cancellation notices, rescheduling updates, and related customer-care messages to the mobile number you provide. Message frequency varies, typically two to three messages per appointment. Message and data rates may apply. Reply STOP to opt out or HELP for help, or contact hello@unleashos.app. Consent to receive texts is not a condition of purchase or booking. Carriers are not liable for delayed or undelivered messages, and delivery is not guaranteed.

Customer messaging

If Customer uses the Services to send SMS, email, or other communications, Customer is the sender and is responsible for message content, recipient consent, opt-out handling, recordkeeping, and compliance with applicable laws and carrier or platform rules. Customer must not send spam, purchased-list messages, unlawful marketing, or messages to anyone who has opted out. Consent for transactional appointment messages does not by itself authorize promotional messages.

8. Acceptable use

You will not, and will not permit others to:

• Use the Services unlawfully, fraudulently, deceptively, or to violate another person's rights.
• Upload malicious code; probe, disrupt, overload, or circumvent security or access controls; or interfere with another user's use of the Services.
• Access or use another customer's account or data without authorization.
• Reverse engineer, copy, scrape, or attempt to derive source code from the Services except where applicable law expressly permits it.
• Resell, sublicense, or provide the Services to third parties except as authorized in an Order.
• Send spam, harassing messages, unlawful marketing, or content that is defamatory, infringing, exploitative, or otherwise illegal.
• Use the Services to develop or benchmark a competing product without our written permission.

9. Third-party services

The Services may link to or interoperate with third-party products such as Stripe, Calendly, domain registrars, communications providers, and customer-selected integrations. Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services, changes, outages, data handling, or acts and omissions. Customer authorizes us to exchange information with a third-party service when necessary to provide an integration Customer enables.

10. Ownership and feedback

UnleashOS and its licensors own the Services, software, designs, documentation, trademarks, and all related intellectual-property rights, excluding Customer Data. Subject to these Terms and payment of applicable fees, we grant Customer a limited, non-exclusive, non-transferable, revocable right to use the Services during the subscription term for its internal business operations.

If you provide ideas or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, provided we do not publicly identify you as the source without permission.

11. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform under these Terms and protect it using reasonable care. This obligation does not apply to information that is public through no breach, already lawfully known, independently developed, or lawfully received without confidentiality restrictions. A party may disclose confidential information when legally required after giving notice where permitted.

12. Suspension and termination

We may suspend or limit access if fees are overdue, use creates a security or legal risk, Customer violates these Terms, or suspension is reasonably necessary to protect the Services or others. When practical, we will provide notice and an opportunity to cure. Either party may terminate for a material breach that remains uncured 30 days after written notice, or immediately if the other party ceases business or enters insolvency proceedings.

After termination, Customer's right to use the Services ends. We may delete Customer Data after a reasonable transition period, subject to legal obligations, backups, and any different written agreement. Customer should export data it needs before the subscription ends. Sections that by their nature should survive termination will survive, including payment obligations, ownership, disclaimers, liability limits, indemnification, and general legal terms.

13. Disclaimers

To the fullest extent permitted by law, the Services are provided "as is" and "as available." UnleashOS disclaims all express, implied, statutory, and other warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, error-free, completely secure, or meet every business, legal, tax, or regulatory requirement.

14. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, business opportunities, or data, even if advised that such damages were possible. Except for payment obligations, infringement or misappropriation of the other party's intellectual property, indemnification obligations, fraud, willful misconduct, or liability that cannot legally be limited, each party's total aggregate liability arising from the Services or these Terms will not exceed the fees Customer paid or owed to UnleashOS during the 12 months before the event giving rise to liability.

15. Indemnification

Customer will defend, indemnify, and hold harmless UnleashOS and its personnel from third-party claims, damages, and reasonable costs arising from Customer Data, Customer's products or services, Customer's communications or messaging practices, Customer's violation of law or these Terms, or Customer's infringement of another person's rights. We will promptly notify Customer of a covered claim and reasonably cooperate at Customer's expense. Customer may not settle a claim in a way that admits fault by or imposes obligations on UnleashOS without our written consent.

16. Governing law and disputes

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles. Before filing a claim, each party will give the other written notice describing the dispute and will try in good faith for 30 days to resolve it informally. Any court proceeding must be brought in the state or federal courts serving Charleston County, South Carolina, and each party consents to their jurisdiction and venue. Nothing in this section prevents either party from seeking urgent injunctive relief to protect security, confidential information, or intellectual-property rights.

17. General terms

Neither party is liable for delay or failure caused by events beyond its reasonable control. Customer may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, reorganization, or sale of substantially all relevant assets. The parties are independent contractors, and these Terms do not create a partnership, agency, employment, or fiduciary relationship. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain effective. A waiver must be in writing and is not a continuing waiver.

These Terms, the Privacy Policy, and any Order are the entire agreement concerning the Services and supersede prior discussions on that subject. We may update these Terms by posting a revised version and changing the effective date. For material changes, we will provide additional notice when reasonably required. Continued use after the updated Terms take effect constitutes acceptance.

18. Contact

Questions or legal notices concerning these Terms may be sent to hello@unleashos.app or through our contact form.